I'M NOT SURE ABOUT MY SIZE
We provide a free service for every customer to help them find their size for each item we sell. Simply add your measurements to the notes section on your order in your cart and we will check it what you’ve ordered is the right size before we ship it, you can also email us at hellovellarmi@gmail.com
I HAVEN'T RECEIVED MY ORDER
If you don't receive your order after 30 days of the estimated delivery time, please contact us to hellovellarmi@gmail.com, and we can send you a replacement or offer you a full refund
MY DELIVERY IS LATE, WHAT SHOULD I DO?
Please be patient. Sometimes tracking might appear as if your package isn't moving, however, the system only updates larger steps of the package like the arrival at destination country and delivery.
If you haven't received your order in the estimated delivery time, kindly contact us at hellovellarmi@gmail.com and we will look into it.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to almost every country in the world, except the following ones due to shipping restrictions. We are sorry we will work hard to improve on this:
-Algeria -Peru -Ecuador- India -Morocco -Philippines -Bangladesh -Bolivia -Iraq
HOW LONG WILL SHIPPING TAKE? *SHIPPING TIME CHART*
*Please be aware that this chart is just estimated days, we can't guarantee the items will arrive at this exact times as shipping delays can sometimes occur.
Processing time: 2-5 working days.
| United Kingdom | 7-20 Days |
| United States | 10-25 Days |
| China | 7-15 Days |
| Spain | 15-25 Days |
| Netherlands | 15-25 Days |
| France | 15-25 Days |
| Australia | 15-25 Days |
| Canada | 15-25 Days |
| Israel | 15-25 Days |
| New Zealand | 15-25 Days |
| Japan | 15-20 Days |
| Ukraine | 15-25 Days |
| Norway | 15-25 Days |
| Russia | 15-25 Days |
| Chile | 16-35 Days |
| Germany | 15-25 Days |
| Any other countries |
15-35 Days |