FREE SHIPPING ON ORDERS OVER £60!

FAQ'S!

WHERE IS MY ORDER?

We're trying to get it to you as soon as possible.

The first thing to do is to check the tracking link on your order status page. The order status page is accessible from your order confirmation email. If your tracking link does not appear to work please send us an email and we will look into it.

If your order doesn’t arrive, please allow 30 days from the date which your order should have been delivered and we’ll do our best to help you.

 

We're so sorry, we're not able to change or cancel orders after they are placed, they process too quickly!

  

I'M NOT SURE ABOUT MY SIZE 

We provide a free service for every customer to help them find their size for each item we sell. Simply add your measurements to the notes section on your order in your cart and we will check it what you’ve ordered is the right size before we ship it, you can also email us at hellovellarmi@gmail.com

 

I HAVEN'T RECEIVED MY ORDER

If you don't receive your order after 30 days of the estimated delivery time, please contact us to hellovellarmi@gmail.com, and we can send you a replacement or offer you a full refund 

 

MY DELIVERY IS LATE, WHAT SHOULD I DO?

Please be patient. Sometimes tracking might appear as if your package isn't moving, however, the system only updates larger steps of the package like the arrival at destination country and delivery.

If you haven't received your order in the estimated delivery time, kindly contact us at hellovellarmi@gmail.com and we will look into it.

 

WHICH COUNTRIES DO YOU SHIP TO?

We ship to almost every country in the world, except the following ones due to shipping restrictions. We are sorry we will work hard to improve on this:

-Algeria -Peru -Ecuador- India -Morocco -Philippines -Bangladesh -Bolivia -Iraq 

HOW LONG WILL SHIPPING TAKE? *SHIPPING TIME CHART*

*Please be aware that this chart is just estimated days, we can't guarantee the items will arrive at this exact times as shipping delays can sometimes occur.

Processing time: 2-5 working days. 

United Kingdom 7-20 Days
United States 10-25 Days
China  7-15 Days
Spain 15-25 Days
Netherlands 15-25 Days
France 15-25 Days
Australia 15-25 Days
Canada 15-25 Days
Israel 15-25 Days
New Zealand 15-25 Days
Japan 15-20 Days
Ukraine 15-25 Days
Norway 15-25 Days
Russia 15-25 Days
Chile  16-35 Days
Germany 15-25 Days
Any other countries

15-35 Days