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Refund Policy

WHAT IS YOUR REFUND POLICY?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • DAMAGED/INCORRECT ITEM SENT:

We're sorry if this happened to you, our goal is always to create high quality clothing but on rare occasions mistakes occur. You don't need to worry as full refunds can be given if the item was sent incorrectly or is faulty. Please contact us at hellovellarmi@gmail.com as soon as possible so we can fix this for you as quickly as possible.

When contacting us please provide the following:

-Order number and email the order was placed with.

-The faulty item name.

-A brief description of what's wrong with the item.

-One or more images of the faulty item. 

  • MINOR PROBLEMS/DIFFERENCES: 

We  do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

There are some items we don’t take back:

  • Anything worn, altered, washed or missing its original packaging and tags.
  • Intimates, swimwear, and bodysuits.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.